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Delivery / Shipment Policy

Website/URL will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
Mystoreuae.com will deliver any ordered items within 2 business days in UAE and within 7 working days outside UAE. We Endeavour to deliver on time but in the event of a delay due to unlikely situation Mystoreuae.com will not be held responsible. If orders are not delivered within 14 working days of the stipulated time, then the customer has the right to cancel the order at no cost to them. All Items are subject to stock availability. No deliveries will be made on Fridays. Customers will be asked to sign for the goods upon delivery. If wrong shipping information has been given at the time of order, then any additional delivery charges and processing fees will be borne by the customer. Once delivered and signed for, no claim of damaged goods will be accepted.

The purchases can be returned within 7 days of delivered item. We believe in Easy and Free Returns and you can return any product you have bought, and return shipping cost will be collected from the buyer (case to case). However, this does not apply to promotional or flash sale product. Item less than 150AED value are not eligible for returns. Items with No Warranty are not eligible for returns. Make sure the original packaging, labels and other relevant tags of the purchased item are kept in custody to avail returns/refund, especially under electronic items. Please Call our customer support number (+971)-4-3436777 or email us at support@mystoreuae.com for returning the product.

There are a few certain scenarios where it is difficult for us to support returns:

•    Return requests are initiated outside the specified period, of 7 days from delivery.
•    Product is used, damaged, or is not in the same condition as you received it.
•    Specific categories like innerwear, lingerie, socks and clothing freebies etc.
•    Defective products, which are covered under the manufacturer's warranty.
•    Company is not responsible for booting issues.
•    Any consumable item, which has been used or installed.
•    Products with tampered or missing serial numbers.
•    Anything missing from the package you have received including price tags, labels, original packing, freebies and accessories.
•    Fragile items, hygiene related items.
•    Mystoreuae.com unfortunately will not be able to support returns under Flash Sale / Clearness Sale/ Low price clearance or other sales deals. If the product which you have receive has any defect please inform the customer service team within 1day of receiving the product. No refund or replacement will be done against these sales products.