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FAQ

Q. Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). If you have further questions about the security of ordering online from the mystoreuae.com, please feel free to e-mail us at Support@mystoreuae.com

Q. What are your shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order and products.

Q. What if I need to change my address once the order is placed?

Please leave a message in our LIVE Chat, e-mail us, or phone our Customer Service department with your changes as early as possible. For quick response, please mention your order number too.

Q. Can I replace an item?

Yes, we do offer replacements following the same processes of return policy. Please refer our return policies for further enquires or you can email us on support@mystoreuae.com

Q. Do I get the full amount returned/refunded to me for a Returned item?

Shipping fees will be deducted from the amount, but you will receive a refund for the balance. This fee will be waived if the item was not as advertised, defective or not functioning as advertised. So basically, if it is a return because you have simply changed your mind then the shipping fees will be retained by mystoreuae.com and we just refund you the item amount paid. For further information, please review our Return policies or you can contact our customer service team.

Q. I think the item I bought might not be a genuine item, what can I do?

Mystoreuae.com does not tolerate any fake items to be displayed by any of its sellers and strict action will be taken against any seller should this happen. Our Customer Service Teams will investigate thoroughly and process the refund.

Q. Where is Mystoreuae office located?

Monicas General Trading LLC is an Online Retailing/ Online Shopping company based in Dubai, UAE. Our corporate office is in Satwa, Opposite Yellow Cab Pizza, Near Iranian Hospital , Al Fikree Building. Office Phone: +97143436777

Q. How does Cash on Delivery (COD) work?

For those customers who is not willing to buy using their credit cards or not able to use their debit or credit cards, you can either use the CASH On DELIVERY (COD) option or call our office and register a Cash On Delivery order.

Q. How can I receive a refund if I paid by credit card?

Products should be accompanied with the original sales invoice for Refund. Refund for items purchased by credit card will be transferred ONLY to credit card.